Policies & Terms

Cancellation & Refund Policy Last updated: December 2025 Thank you for shopping with Snazzl, operated by CIVIGLO INNOVATIONS PVT. LTD. We aim to deliver a seamless and fast shopping experience. This Cancellation & Refund Policy outlines the terms under which cancellations, returns, and refunds are processed. 1. Order Cancellation • Orders can be cancelled within 90 seconds of placing the order, provided they have not been packed or dispatched. • Once the order is out for delivery, it cannot be cancelled. • To request cancellation, please contact us immediately at snazzl.shop@gmail.com 2. Return Eligibility Snazzl follows a strict return policy due to quick commerce delivery. Returns are accepted only in the following cases: • Wrong product delivered • Damaged or defective product • Expired product (if applicable) Returns are not accepted for: • Buyer's change of mind • Products used, worn, or altered after delivery • Hygiene-sensitive items (cosmetics, innerwear, etc.) All issues must be reported within 24 hours of delivery with photo/video proof. 3. Refunds Once your return request is approved: • Refunds will be issued to your original payment method within 1 business day. • For COD orders, refund will be issued via UPI. • Refunds are processed only after product verification. 4. Non-Refundable Items • Perishable goods • Limited-time or clearance products • Digital products or gift cards 5. Contact for Refund/Cancellation Email: snazzl.shop@gmail.com

Contact Us Policy Last updated: December 2025 At Snazzl, your questions, concerns, and feedback matter to us. You can reach our customer service team through the following channels: Customer Support Email 📩 snazzl.shop@gmail.com (Available 24×7; response within 3 – 5 hours) Registered Office Address CIVIGLO INNOVATIONS PVT. LTD. Plot no 10, SBH Colony, LB Nagar, Hyderabad - 500074 Business Hours Monday – Sunday 10:00 AM to 10:00 PM IST Escalation If your issue is not resolved within 48 hours, you may request escalation by mentioning "Escalation Required" in your reply email.

Privacy Policy Last updated: December 2025 This Privacy Policy explains how Snazzl, owned and operated by CIVIGLO INNOVATIONS PVT. LTD., collects, uses, and safeguards your information when you use our website, app, and services. 1. Information We Collect We may collect: • Name, email address, phone number • Delivery address • Payment information (handled securely by payment gateways) • Usage data, device information, cookies • Location data for real-time delivery tracking We do not store your payment card details. All payments are processed via secure third-party gateways like Razorpay. 2. How We Use Your Information Your information is used to: • Process and deliver orders • Provide customer support • Improve our products and services • Personalize user experience • Send notifications, offers, and updates • Prevent fraud and ensure secure transactions 3. Sharing of Information We may share information with: • Delivery partners • Payment gateway providers • Data analytics and service improvement tools • Legal authorities (only when required by law) We do not sell or rent your personal information. 4. Data Security We implement strong administrative and technical security measures. However, no online system is 100% secure, and users are advised to practice safe browsing. 5. Cookies & Tracking We use cookies to: • Improve website performance • Personalize your experience • Analyze traffic patterns You may disable cookies through browser settings. 6. Your Rights You may request: • Access to your data • Corrections or updates • Account deletion • Opt-out of promotional communications 7. Contact For privacy concerns, email: snazzl.shop@gmail.com

Terms & Conditions Last updated: December 2025 These Terms & Conditions govern your use of Snazzl, operated by CIVIGLO INNOVATIONS PVT. LTD. By accessing our website or app, you agree to these terms. 1. Use of the Platform • You must be at least 10 years old to use Snazzl. • You agree not to misuse the platform or violate any laws. 2. Products & Pricing • Prices, availability, and offers may change without prior notice. • Snazzl reserves the right to modify or discontinue products at any time. 3. Orders & Payments • All orders are subject to acceptance and availability. • Payments are processed securely through third-party gateways like Razorpay. • Snazzl may cancel an order if fraud or suspicious activity is detected. 4. Delivery • Delivery timelines range from 15 minutes to 120 minutes, depending on location. • In rare cases, delivery may take sometime but shall be delivered within 1 day due to operational limitations. • Delivery delays caused by weather, traffic, or unforeseen factors are not liable for compensation. 5. Returns & Refunds Returns and refunds follow our Cancellation & Refund Policy. 6. User Account You are responsible for: • Maintaining confidentiality of your login credentials • All actions performed through your account • Snazzl may suspend accounts engaged in misuse or fraud. 7. Limitation of Liability Snazzl is not liable for: • Indirect or consequential damages • Losses arising from misuse or unauthorized access • Delays due to third-party service partners 8. Changes We may modify these Terms at any time. Updates will be posted on this page. 9. Contact For queries: snazzl.shop@gmail.com

Shipping & Delivery Policy Last updated: December 2025 This Shipping Policy outlines how deliveries are handled at Snazzl, powered by CIVIGLO INNOVATIONS PVT. LTD. 1. Delivery Timelines Snazzl is a quick-commerce platform. Delivery time varies based on location: • Fast Zones: 15 – 30 minutes • Standard Zones: 30 – 45 minutes • Extended Zones: 45 –120 minutes • Remote Areas: Up to 24 hours Delivery timelines may vary due to: • Traffic congestion • Weather conditions • Operational or technical issues 2. Delivery Charges Delivery fees (if applicable) will be displayed at checkout. 3. Order Tracking Customers can track their order in real-time through: • Live tracking link • Snazzl app/website dashboard (if enabled) 4. Failed Delivery A delivery may fail if: • Incorrect or unreachable address • Customer fails to respond to calls • Customer refuses delivery without valid reason In such cases: • A reattempt fee may apply • Refunds may not be applicable as per the Refund Policy 5. Delivery Partners We work with certified delivery partners who follow: • Safety and hygiene protocols • Contactless delivery (on request) 6. Customer Support Email: snazzl.shop@gmail.com