Last Updated: 20 September 2026
Effective Date: 20 September 2026
CIVIGLO INNOVATIONS PVT. LTD. (“CIVIGLO”, “we”, “us”, or “our), operating the fashion commerce brand Snazzl (“Snazzl”, “Platform”, “App”, “Website”, or “Services”), respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Snazzl collects, uses, shares, stores, protects, and otherwise processes personal information when you use the Snazzl mobile application, website at https://www.snazzl.shop, or related services.
By using Snazzl, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will obtain it through appropriate mechanisms.
Snazzl is a hyper-local fashion commerce platform designed to connect customers with local fashion retailers and brands. Depending on the product, seller, location, and service availability, Snazzl may facilitate product discovery, ordering, payment, delivery, and features such as Try at Door, AI-assisted styling, and virtual try-on.
Snazzl may operate as a marketplace/intermediary for transactions between customers and participating sellers. The applicable Terms and Conditions explain the commercial relationship for each order.
Platform operator: CIVIGLO INNOVATIONS PVT. LTD.
Registered office: Plot No. 10, SBH Colony, LB Nagar, Hyderabad – 500074, Telangana, India
Website: https://www.snazzl.shop
Privacy contact: snazzl.shop@gmail.com
Snazzl is intended for users aged 13 years and above, subject to applicable law.
If you are between 13 and 17 years old:
Snazzl does not knowingly process children's personal data in circumstances where such processing is prohibited by applicable law.
Because rules concerning children and teenagers can differ by jurisdiction, Snazzl may apply additional safeguards, age screens, consent mechanisms, or restrictions where required.
The information collected depends on how you use Snazzl and the features you access.
This may include:
To fulfil orders, we may collect:
This may include:
Payments may be processed by third-party payment service providers.
Snazzl may receive transaction-related information such as payment status, transaction reference, payment method type, and related reconciliation information. Snazzl does not intend to store complete card credentials where payment processing is handled by a third-party payment provider.
When you contact Snazzl, we may collect:
Depending on your device and permissions, we may collect:
We may collect information about your interaction with Snazzl, including:
With the relevant permissions or other lawful basis, Snazzl may use location information to:
You can control certain location permissions through your device settings. Some Snazzl functionality may not work correctly without relevant location access.
If you voluntarily upload or submit photos, videos, reviews, messages, feedback, or other content, Snazzl may process that content to provide the relevant feature, customer support, moderation, fraud prevention, or service improvement.
You should not upload another person's personal information or image without appropriate authorization.
Snazzl may provide AI-assisted fashion recommendations, styling features, or virtual try-on functionality.
Depending on the specific feature and implementation, information such as:
may be processed to generate recommendations or visual outputs.
Snazzl will process such information only for the purposes and retention periods applicable to the feature and as permitted by law.
Important: the exact technical processing, retention, and third-party AI services used must correspond to Snazzl's actual production implementation. Snazzl will update this Policy where material changes require additional disclosure.
We may use personal information for the following purposes:
Snazzl may use cookies, software development kits (SDKs), pixels, local storage, logs, analytics tools, and similar technologies to:
Third-party SDKs may independently process certain information according to their own terms and privacy practices. Snazzl will configure and use such technologies in accordance with applicable requirements.
Snazzl may share personal information with the following categories of recipients where necessary and lawful.
Relevant information may be shared with sellers to fulfil orders, prepare products, process returns, provide invoices, and provide customer service.
Relevant delivery information may be shared with delivery partners to collect and deliver products, contact customers, track deliveries, and complete Try at Door or return flows.
Payment-related information may be shared with payment processors and financial service providers to authorize and reconcile transactions, prevent fraud, and process refunds.
We may use vendors providing:
Such providers may process information on our behalf subject to contractual or other appropriate safeguards.
We may disclose information to legal, accounting, audit, insurance, financial, or other professional advisers where reasonably necessary.
We may disclose information where required by law, court order, regulatory requirement, lawful government request, or where reasonably necessary to protect rights, safety, or prevent unlawful activity.
If CIVIGLO or Snazzl is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Some service providers may process information outside India.
Where personal information is transferred across borders, Snazzl will apply safeguards and comply with applicable Indian law and other laws that apply to the relevant processing.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:
Retention periods may differ depending on the type of information and the purpose for which it was collected.
Where information is no longer required, Snazzl will delete, anonymize, or otherwise dispose of it in accordance with applicable law and its operational requirements.
Snazzl uses reasonable technical, organizational, and operational measures intended to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
However, no internet-based service can guarantee absolute security. Users should protect their passwords, devices, authentication credentials, and account information and notify Snazzl promptly of suspected unauthorized access.
Where required by applicable law, Snazzl will take appropriate steps in response to a personal data breach or security incident, including investigation, containment, remediation, and notifications to affected parties or authorities where legally required.
Subject to applicable law and verification requirements, you may have rights concerning your personal information, including rights to:
Some information may need to be retained where required by law or necessary for legitimate purposes such as fraud prevention, security, dispute resolution, or legal compliance.
To exercise a privacy-related right, contact snazzl.shop@gmail.com.
Snazzl may send service-related communications that are necessary for your orders or account.
Where permitted, Snazzl may also send promotional communications. You may opt out of promotional communications using the unsubscribe mechanism provided in the communication or by contacting us.
Opting out of promotional communications will not necessarily stop essential transactional or service communications.
If you have created a Snazzl account, you can request account and associated data deletion through the Snazzl app and through the following web resource:
https://www.snazzl.shop/delete
Deletion may be subject to verification and legal or operational retention requirements. Information that must be retained by law or is reasonably required for fraud prevention, security, dispute resolution, or legal claims may be retained for the applicable period.
The account deletion webpage should provide a clear mechanism for submitting a deletion request without requiring the user to reinstall the application.
Snazzl's minimum intended user age is 13.
Where users are under 18, Snazzl may apply additional safeguards depending on the user's jurisdiction and the applicable requirements.
Where applicable law requires verifiable parental or guardian consent before processing personal information of a child, Snazzl will implement the required consent mechanism before such processing.
Snazzl does not knowingly encourage children to provide personal information beyond what is reasonably necessary to provide the relevant service.
If a parent or legal guardian believes that personal information of a child has been collected unlawfully, they may contact us at snazzl.shop@gmail.com.
Reviews, feedback, photographs, videos, comments, and other content submitted through Snazzl may be visible to other users where the relevant feature is designed for public or shared display.
Do not submit sensitive personal information, financial credentials, passwords, or information belonging to another person unless you are authorized to do so.
Snazzl may contain links to third-party websites, payment pages, seller pages, or services.
Snazzl does not control third-party privacy practices. Users should review the privacy policies and terms of the relevant third parties before providing information.
Depending on the features you use, the Snazzl App may request permissions such as:
Snazzl will request permissions through the operating system or other appropriate mechanisms and will use them for the relevant disclosed purposes.
You may manage certain permissions through your device settings.
Snazzl may update this Privacy Policy from time to time to reflect changes in services, technology, legal requirements, or business practices.
The updated version will be published with a revised “Last Updated” date. Where required by law, Snazzl will provide additional notice or obtain consent.
This Privacy Policy is governed by applicable laws of India.
Subject to mandatory consumer or other rights available under applicable law, disputes relating to this Policy will be handled by the courts or authorities having jurisdiction under applicable law.
For privacy concerns, complaints, or grievances, you may contact:
Grievance Officer: Virat Mankali
Designation: CTO & Grievance Officer
Email: snazzl.shop@gmail.com
Phone: +91 9381112190
Registered Office: Plot No. 10, SBH Colony, LB Nagar, Hyderabad – 500074, Telangana, India
You may also contact Snazzl at snazzl.shop@gmail.com for general privacy questions.
This Privacy Policy is intended to describe Snazzl's planned and stated privacy practices for its website, mobile application, marketplace, delivery, Try at Door, AI styling, and virtual try-on services.
Before publication and Google Play submission, Snazzl must ensure that:
Where actual technical implementation differs from this Policy, the actual implementation and applicable legal requirements must be reconciled before publication.